DCARESM

We offer an empathetic, consumer-conscious, third party approach to the recovery of outstanding balances following the death of an account holder.

Focused on the care in DCARE.

Go ahead, call it DCARE…we do. In fact, that’s how you’ll hear most people in the industry refer to West Asset Management’s deceased resolution and probate service. It’s because of the sensitive approach we’ve taken over the last 13 years. We haven’t remained the market leader by chance - we’ve earned it.

We know that care comes first and recovery second. West Asset Management understands the sensitivity of this type of recovery and that’s why we provide our recovery specialists with specialized grief training to help them empathize with family members’ grief while still addressing the deceased’s remaining credit card balance.

What we do.

The pinnacle of our robust DCARESM service is our dual resolution approach. The dual approach complements the valuable practices of estate processing while maintaining an active recovery dialog with responsible parties.

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