Secondary Bad Debt Recovery

West Asset Management works to provide hospitals with additional cash flow by recovering on accounts that have been deemed uncollectible.

Account Resolution via Patient Involvement.

When you get down to it, if a patient has refused to pay their bill, it is because they feel they have reason to do so.

We’ve found that oftentimes, the patient simply needs someone to listen to their struggles and explain the insurance payment process to them. Patients are confused by their insurance coverage and the copays involved. West Asset Management's account recovery specialists listen and explain the insurance process to the patients so that they better understand where their payment obligation comes from.

What we do.

Once the patient understands why they owe a balance, they are more open to negotiate payment of their bill. We work with the patient to outline a payment plan that works within their financial constraints. Once set, a monthly follow up ensures the patient maintains the payment arrangement.

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